L1/L2 Service Desk Support (Remote)

Join Staffvirtual as a Remote L1/L2 Service Desk Support and become a key player in delivering exceptional technical assistance to our global clients. This role offers the flexibility to work from the vibrant locales of Bali while ensuring seamless IT support for our clients across various industries. In this role, you'll handle a wide range of technical issues, from basic troubleshooting to complex system problems, all while maintaining a high level of customer satisfaction. With Staffvirtual, you're not just a support agent; you're part of a team that drives innovation and excellence in the IT support field.

As a Remote L1/L2 Service Desk Support at Staffvirtual, you'll be responsible for providing top-notch technical assistance to our clients. You'll work with a variety of tools and software, including ServiceNow, Zendesk, and other IT support platforms, to resolve issues efficiently. This role is perfect for someone who thrives in a dynamic environment and is passionate about helping others. Join us in Bali and make a difference in the world of IT support.

📋 Tanggung Jawab Pekerjaan

• Provide Level 1 and Level 2 technical support to our global clients, ensuring quick and effective resolution of IT issues.
• Utilize tools like ServiceNow, Zendesk, and other IT support platforms to manage and resolve tickets efficiently.
• Document and track all support activities to maintain a high level of service quality and compliance.
• Collaborate with cross-functional teams to ensure seamless IT support and troubleshooting.
• Stay updated with the latest IT trends and technologies to provide cutting-edge support solutions.
• Offer excellent customer service, ensuring client satisfaction and retention.
• Participate in on-call duties to provide 24/7 support when needed.
• Continuously improve support processes and procedures to enhance overall efficiency.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in IT support or a related field.
• Proven experience with ServiceNow and Zendesk or similar IT support platforms.
• Strong knowledge of IT infrastructure, including networks, servers, and operating systems.
• Excellent problem-solving skills and the ability to work under pressure.
• Outstanding communication and interpersonal skills to interact effectively with clients and team members.
• Ability to work remotely and manage time effectively in a flexible work environment.
• Certifications in ITIL or other relevant IT support frameworks are a plus.
• Bachelor's degree in Computer Science, IT, or a related field is preferred.

🛠️ Keahlian

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