Associate Customer Support Specialist - Insurance Services

Join Insurance Support Services International Corporation as an Associate Customer Support Specialist and become a key player in delivering exceptional service to our global insurance clients. Based in the vibrant hub of Canggu, Bali, you’ll work closely with our international team to provide top-notch support for clients across various insurance sectors. This is your chance to leverage your expertise in customer service and insurance to make a tangible impact on our clients' satisfaction and our company's success.

In this role, you'll handle a wide range of customer inquiries, from policy explanations to claim processing, using our in-house CRM system and specialized insurance software. You'll also collaborate with our regional support teams to ensure seamless communication and efficient resolution of issues. With a competitive salary and a dynamic work environment, this position offers excellent opportunities for professional growth and career advancement.

📋 Tanggung Jawab Pekerjaan

• Provide first-line customer support for insurance clients, handling inquiries and issues related to policies, claims, and premiums.
• Process and manage customer claims using our proprietary insurance software and CRM system.
• Assist in the resolution of complex customer issues, escalating them to higher levels when necessary.
• Collaborate with regional support teams to ensure consistent service quality and efficient issue resolution.
• Maintain accurate and up-to-date customer records in our CRM system.
• Conduct regular customer satisfaction surveys and follow up on feedback to improve our services.
• Stay informed about industry trends and developments in the insurance sector.
• Participate in team meetings and contribute to the development of customer support strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum 2 years of experience in customer support, preferably in the insurance industry.
• Strong communication skills, both written and verbal, in English and Bahasa Indonesia.
• Proficiency in using Microsoft Office Suite, especially Excel and Outlook.
• Familiarity with CRM systems and insurance software is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Excellent problem-solving skills and a customer-centric approach.
• Valid work permit for Indonesia, as this is an international role based in Bali.

🛠️ Keahlian

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