Customer Touchpoint Agent (CTB ERA) - Field Visiting Role in Langkat

Join Infomedia Nusantara as a Customer Touchpoint Agent (CTB ERA) in Langkat, Sumatera Utara and play a pivotal role in enhancing customer relationships through direct field visits. This contract-based position offers a dynamic work environment where you'll engage with customers face-to-face, ensuring their needs are met and their satisfaction is maximized. In this role, you'll visit customer locations to understand their requirements, provide solutions, and build long-lasting relationships. This is a unique opportunity to make a direct impact on customer experiences while working with a reputable company.

As a Customer Touchpoint Agent (CTB ERA), you'll be part of a team dedicated to delivering exceptional service. You'll use tools like CRM systems, GPS navigation, and communication apps to manage your visits efficiently. This role is perfect for someone who enjoys interacting with people, solving problems, and working in a field setting. With Infomedia Nusantara, you'll have the chance to grow professionally and contribute to a company that values its customers and employees.

📋 Tanggung Jawab Pekerjaan

• Conduct regular field visits to customer locations to understand their needs and provide solutions.
• Build and maintain strong relationships with customers through direct interaction.
• Use CRM systems and other tools to manage customer data and visit schedules.
• Provide excellent customer service by addressing inquiries and resolving issues promptly.
• Report on customer interactions and feedback to the team.
• Ensure compliance with company policies and procedures during field visits.
• Collaborate with the sales and support teams to enhance customer satisfaction.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven ability to build and maintain customer relationships.
• Strong communication and interpersonal skills.
• Familiarity with CRM systems and GPS navigation tools.
• Ability to work independently and manage time effectively.
• Valid driver's license and reliable transportation.
• Willingness to travel to various customer locations.
• Ability to work in a dynamic and fast-paced environment.

🛠️ Keahlian

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